The Skilling Queenslanders for Work MultiLink Certificate I in Hospitality project funded by the Queensland Government, is creating meaningful pathways into employment for job seekers through a structured 20-week traineeship.
Delivered at MultiLink’s Multipurpose Community Centre in Logan, the program provides hands-on experience in a large commercial kitchen and the Hole in the Wall Café. Participants work in a real-world environment, preparing meals, supporting community catering and developing practical hospitality skills aligned with industry expectations.
Trainees complete a Certificate I in Hospitality alongside accredited training in First Aid, CPR, Responsible Service of Alcohol and espresso coffee preparation. Training is delivered by Axiom ensuring participants gain recognised, job-ready qualifications.
Beyond technical training, the program focuses on building confidence, connection and employability.
Participants also take part in non-accredited workshops and life skills development, supported by mentoring and tailored job preparation assistance to help overcome barriers to employment.
For trainer Katrina Lazari, the impact of the program extends far beyond skills training.
“Employment is dignity. If you have a job, a purpose, and somewhere to go each day it makes you feel like a valuable member of the community,” she said.
Project coordinator Pete Hutton has witnessed significant transformation in participants throughout the program.
“It’s been an amazing SQW project. Just seeing participants start from day one and then, over time, develop friendships, confidence and the skills to step into the workforce has been incredibly rewarding,” he said.
Participants echo this sentiment. Sheerin Sultana joined the program after struggling to enter the hospitality industry and now sees the training as a stepping stone to future opportunities.
“This course teaches you to handle your kitchen in a more professional way,” Sheerin said.
For Melanie Hornby the experience has been life-changing.
“I feel confident within myself now. I want to get a job and make people happy with my food,” Melanie said.
By combining accredited training, practical experience and holistic support, the MultiLink project is not only building hospitality skills — it is empowering individuals to move forward with confidence and create sustainable employment pathways in priority sectors, including hospitality and aged care.
Discover what’s possible through Skilling Queenslanders for Work.
Last updated 25 August 2026
